Privacy
Policy.

This Privacy Policy explains what Perfect Water (“Perfect Water,” “we,” “us”) collects when you use this website, request a free water test, or become a customer, and how we use and protect that information. Perfect Water is a locally owned, independent Kinetico dealer based in Schenectady, New York.

Our promise

We treat your information the way we treat your water: carefully, and only for the job at hand.

• We never sell or rent your personal information or your water-testing data.
• We do not share your information for other companies' advertising.
• Your water-test results are yours. We keep a copy so we can advise you and service your system.
• We collect only what we need to help you, and we keep it only as long as we need it.

Information we collect

We collect information you give us directly and a small amount of technical information automatically.

Information you provide

• Contact details — your name, service address, email, and phone number when you request a test, ask a question, or become a customer.
• Property and water details — whether you are on city water or a private well, the concerns you have noticed (taste, odor, staining, hardness), your household or facility size and usage, and details of any existing equipment.
• Water-test results — the measurements recorded during your free in-home water test, and any water report or laboratory analysis you choose to share with us.
• Requests and correspondence — the content of forms you submit and messages you send us.

Information collected automatically

• Basic usage data — standard information such as your browser type, device, and the pages you view, used to keep the site working and understand what is helpful.

How we use it

We use your information to:

• Schedule and perform your free in-home water test.
• Interpret your results and recommend and quote appropriate treatment.
• Install, service, and maintain your system, including salt delivery and repairs.
• Respond to your questions and provide customer support.
• Register products and handle warranty matters with the manufacturer.
• Keep the website secure and improve it.
• Meet legal, tax, and regulatory obligations.

Your water-testing data

Your water-test results describe your home or business, so we treat them with particular care.

• They belong to you. You receive written results to keep after every in-home test.
• We keep a copy to recommend the right treatment, size your system correctly, and support you over the years you own it.
• We do not sell them, use them for advertising, or share them with data brokers.
• We share them only where it helps you — for example, with a certified laboratory for additional analysis, or with the manufacturer for a warranty or product matter — and we ask before sending your results for further testing.

When we share information

We do not sell or rent your information. We share it only in these limited situations:

• Service providers who work on our behalf — for example, scheduling, email, hosting, or payment processing — and only to the extent they need it to provide that service.
• The manufacturer (Kinetico) for product registration, warranty, or technical support related to your system.
• Certified laboratories for additional water analysis, when you ask us to arrange it.
• Legal and safety reasons — when required by law, or to protect the rights, property, or safety of our customers, the public, or Perfect Water.
• A business transfer — if the business is ever sold or reorganized, information may transfer as part of that transaction, subject to this policy.

Cookies & analytics

This site uses a small number of cookies and similar technologies. Some are essential to make the site work. Others help us understand, in aggregate, how the site is used so we can improve it. You can control or block cookies through your browser settings; blocking some cookies may affect how the site works.

How long we keep it

We keep your information for as long as we are working with you and for a reasonable period afterward, so we can support your system, honor warranties, and meet legal and accounting requirements. When we no longer need it, we take steps to delete or de-identify it.

Your choices & rights

• Access and correction — you may ask for a copy of the information we hold about you and ask us to correct it.
• Deletion — you may ask us to delete information we no longer need to keep.
• Marketing opt-out — you can unsubscribe from marketing emails at any time; we will still send you necessary service messages.

To make a request, contact us using the details below. We may need to verify your identity first.

How we protect it

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to limit access to those who need it.

Children's privacy

This site and our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date above. Significant changes will be noted on this page.

Contact us

Questions about this policy or your information? Contact us:

Perfect Water
2345 Maxon Road Extension
Schenectady, NY 12308
Phone: 518-374-9005
Email: info@perfectwater.biz